Heynoon Privacy Policy — United States

This policy explains how Heynoon handles personal information for people in the United States. It covers the data we collect through our website, waitlist, and provider application forms, how we use and share it, and the choices you have.

What we collect

Contact and account details you provide (name, email, phone).
Health context you choose to share (symptoms, goals, preferences, notes on forms).
Usage and device data (pages visited, interactions, browser/device info, IP address, cookies).
Communications with us (emails, feedback, support inquiries).
Provider application details (name, specialty, location, and other professional information you submit).

How we use information

Provide and improve Heynoon services, including waitlist management and connecting you with clinicians.
Personalize recommendations and communications based on your preferences and submissions.
Secure our services, prevent fraud or abuse, and maintain reliability.
Analyze performance and improve products through aggregated insights.
Send product updates, waitlist notifications, marketing messages, or surveys (you can opt out of marketing at any time).
Comply with legal obligations and enforce our Terms.

Sharing

Service providers who support hosting, analytics, communications, security, and operations under confidentiality obligations.
Clinical partners or licensed clinicians involved in providing care or reviewing your submissions, where applicable.
Business transactions (merger, acquisition, financing); your information remains protected under this policy or a successor policy.
Legal and safety needs, including compliance with law or protection of rights, safety, and security.

Cookies and tracking

We use essential cookies for site functionality and analytics cookies to understand site performance.
You can control cookies through your browser settings; disabling some cookies may impact site features.

Storage and retention

Data is stored primarily in the United States using industry-standard security controls.
We keep information only as long as needed for the purposes described or to comply with legal requirements.

Your choices and rights

Access, update, or delete personal information by contacting us.
Opt out of marketing emails via the unsubscribe link or by emailing us.
US privacy requests (where applicable under state law): you may request access/portability or deletion. We do not sell or share personal information for cross-context behavioral advertising.

Other notes

Children's data: Heynoon is for adults 18+. We do not knowingly collect information from children under 18.
Do Not Track signals are not responded to at this time.

Contact us

Questions, access/correction requests, or privacy complaints? Reach us at hello@heynoon.health.